In case of an accident or other inconvenient situation abroad, please contact the Emergency Centre.

24/7 Emergency Centre

tel.   +48 22 575 90 80

sms +48 661 000 017

fax   +48 22 575 90 82


We provide the following services:

  • support in case of loss/theft of personal documents (also loss of any personal belongings or luggage)
  • support in case of an accident: medical transportation, referral to medical facilities
  • complex support during hospitalization: translation, transportation for relatives and coverage of their lodging costs
  • resuming the planned journey
  • transportation of the body on Card Holder's death and handling of all required formalities
  • legal support


If the Emergency Centre cannot be contacted while abroad due to force majeure, report your problem/claim max 7 days after returning to the country.

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